Frequently Asked Questions

What’s included in the cost of these Conference Events Passes for 2021’s virtual conference?

Seminars, discussions, demonstrations, virtual tours, and access to the Exhibitor shows as well as an exclusive On-Demand video section, and a curated library of Educational resources. The only events not included are the events that are labelled as fundraisers for non-profit organizations that we support.

I already have a reservation at the Grove Park Inn. What should I do now?

The Grove Park Inn began automatically refunding Arts and Crafts Weekend Package holders their deposit in October of 2020. If you have made a 2021 conference reservation through the Omni Grove Park Inn and are concerned that you did not get properly reimbursed, please call (800) 438-5800 and ask to be connected to the Grove Park Inn request a full refund of your deposit, as we are unable to transfer your deposit over to us or hold it until we return to the GPI in 2022.

How do I buy an item from the Exhibitor Shows?

The Exhibitor Shows can be accessible starting February 1st. On the first day of the shows, you can click here to visit the Exhibitor Shows, which would take you to your choice of the shows you’d like to shop. Within each show, you’ll see a number of Exhibitor Profiles. Simply click on the link of the Exhibitor you want to meet and it will take you directly to their online store.

What if I buy an item from this show and it doesn’t look as good in hand as I expected?

First, be sure to ask the Exhibitor for as many detailed photographs as appropriate. Second, get any statements or guarantees from the Exhibitor regarding the condition or background of the piece. Finally, also get via email the exhibitor’s policy regarding returns. Good communication = good transaction.

Do you have to be a Registered Participant in order to shop the Exhibitor Shows?

No. The Exhibitor Shows are free and open to the general public 24 hours a day through the month of February. Please see each of the exhibitors’ online store  for hours of operation.

Will items be available after the online show closes?

We encourage customers to go to the websites and online stores of our exhibitors year-round in an effort to help maintain the momentum of the Arts and Crafts Revival. However, we are encouraging our exhibitors to offer Show Specials that will only be in effect during the month of February. Please contact individual dealers for item availability.

Will the show pages remain on the website after February?

We will begin changing information on March 1st in preparation for the 2022 National Arts and Crafts Conference.

If your question has not been answered here, simply email us at or call at (828) 628-1915.